Please read the information below carefully. Using this website means that you automatically agree to the conditions stated hereafter. Free Pony Press can in no way whatsoever be held responsible for the correctness, accuracy, or completeness of the information on this website. No rights can be derived from its contents. The information supplied can be improved or altered by Free Pony Press at any time without notice.

TERMS AND CONDITIONS

These Terms and Conditions are entered by and between Free Pony Press and the buyer for any online purchase done via the website www.freeponypress.com.

BOOKS PRESENTATION
The presentation of the books on the website does not represent a legally binding offer but a non-binding online catalogue. Each book is accompanied by a description and is offered for sale, within the limits of available stocks.  

WEBSHOP AND SHIPPING
We try to deliver orders to the post office within 24 hours, and send our packages with Tracking (if this option is selected at checkout). Our web shop is operated by Shopify. We ship to EU countries (including United Kingdom and Switzerland), Canada, and the United States. Customers from outside these regions are kindly advised to contact us, or to order through our distributor Idea Books.

PRICES
Prices are quoted inclusive of taxes and exclusive of delivery costs. The buyer is responsible for any additional import taxes and/or customs fees. Free Pony Press reserves the right to change prices at any time. Only the price indicated on the site at the moment an order is placed is binding between the parties.

ORDERS
Clients who wish to purchase a book on the website must enter their personal information such as name and address as part of the payment procedure. By completing this procedure, the buyer enters a binding agreement with Free Pony Press. Free Pony Press will then send the buyer, by e-mail, an order confirmation and the paid invoice, subject to the acceptance of the payment by the buyer’s bank. In the event of a failed payment, Free Pony Press shall suspend or cancel the purchase and/or withhold the products ordered.  

DELIVERIES
Free Pony Press will deliver the books to the delivery address specified by the buyer during the ordering process. Free Pony Press declines all responsibility in case of incorrect address. Free Pony Press does not guarantee specific delivery dates. The risks shall be borne by the buyer from the moment the ordered goods have left Free Pony Press’ premises. In the event of unavailability of a book, the buyer shall be informed promptly and shall have the right to be reimbursed within thirty (30) days of payment.

RETURN POLICY
The buyer has 14 days after receiving their item to request a return and refund. To be eligible for a return, their item must be in its original condition, shrink wrapped, undamaged, and in its original packaging. It may also be accompanied by its receipt. The buyer must inspect the product immediately upon receipt and notify Free Pony Press within 3 days of delivery if the item is damaged or if you do not comply with the buyer’s purchase. Free Pony Press apologizes for any inconveniences and we will make sure to correct the situation diligently. To request a return, the buyer has to send Free Pony Press a message to info@freeponypress.com explaining the reason of their request. If a return is accepted, the buyer will receive instructions on how to proceed. Items sent back without return request will not be accepted. Please note that no exchange will be proceeded.

REFUNDS
Upon reception of an accepted return, Free Pony Press will inform the buyer on its approval or denial. If approved, the buyer will be refunded by their original payment method. Kindly note that potential banking delays are out of Free Pony Press’ control.

INTELLECTUAL PROPERTY
Free Pony Press will retain all rights in and to photographs, images and artworks. These works are protected under intellectual property law and may not be reproduced, with the exception of reproductions made to promote the works sold on the website, for which Free Pony Press grants a non-exclusive license for use after prior written permission.

CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to info@freeponypress.com.